Uber, the largest transportation network is known for its efficient service and a long list of controversies as well. The company’s smart phone app connects the riders with its drivers and provides a smooth service. But not every single user is convinced with Uber’s service, in fact, there are many complaints pouring in at customer feedbacks section. Uber has also promised to take care of the technical issues and offer a much better service in near future.
Cancellation policies are one of the most bugging issues that Uber needs to take care of. The company charges $10 when a customer cancels the ride 5 minutes after making a call and also when there is no sign of a rider after drivers waiting more than 5 minutes. Due to the cancellation policies, the Uber drivers take advantages and make money off surge pricing. Also, when you look for the nearest cab in your app, the estimated arrival time changes as soon you book it. The estimated time is doubled, but the company’s spokesperson has justified the issue by stating that it does not offer flying cars, true that!
The US based ride hailing company has promised to offer much better service after correcting all the technical issues. Despite these technical errors bothering its users, they cannot get enough of Uber’s service. It does feel good campaigns and its advertising strategies seem to play a major role in the company’s fame. After all, it is the most valuable startup in the world!